7th January 2017

We try: Babies & Beyond Baby Care Service

15934803_10158079257840607_983223524_nWhat do you do when you work from home in Dubai and your nanny decides to take a well-deserved holiday? Well after sobbing into your pillow for a few nights (and that’s not far off the truth), you look for alternatives – and that’s exactly why Babies & Beyond have come into my life this January.

The Dubai company offer a pay-by-hour nanny service for little ones – right from the early newborn days to pre-schooler years. And with every nurse fully qualified and licensed by Dubai Health Authority, with paediatric first aid and life support qualifications, I was already impressed by what they were offering on paper, so I decided to go ahead and book for 5 x mornings a week for the first fortnight of the year.

So what happened next? Once I’d got in touch with the company to ask about availability, I received a phone call from staff member Hazel. We chatted on the phone for a good 20 minutes, talking through the ages of the children, what I needed help with, where I lived, and what timings would suit us. And within 24 hours, I was emailed with details of the nurses the company could provide for me – Candie in the first week and Lhean in the second.

The CV’s of both nurses was attached to have a read through and was offered the chance for myself and the children to meet them before my booking began. As I was in the UK until a few days before the booking commenced, I declined the offer of a meeting, but I thought it was a lovely touch for mums feeling a bit anxious about leaving their little ones for the first time. I did enjoy looking through the CVs and was very reassured by both the nurse’s experience and qualifications. A few forms to fill out and sign were also attached, which gave me the chance to give further details about both Mabel and Wilfred so that the nurses would be fully aware of our situation before they knocked on my door. So far, so good – I was impressed.

Fast forward to Monday 2nd January 2016 – and it was Candie’s first day with us. I had both Mabel and Wilfred at home with me that morning and so much work to do after the crazy Christmas period, which was making me feel pretty stressed. I expected to spend at least the first hour or so with Candie, explaining and showing her the ropes – but when she came, I realised I had nothing to worry about.

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Candie was exceptionally good with Mabel from the moment she met her. I talked her through Mabel’s current routine and feeding schedule and she nodded with understanding. I went to show her how to turn on Mabel’s snazzy rocking chair and she told me she’d used one lots before. I then told her about how Mabel likes to lie in her baby gym and how she enjoyed sitting up in her bumbo chair and she nodded along. She told me not to worry about anything and I felt very reassured – so I got to work at my desk.

And it wasn’t just Mabel she was good with, but Wilfred too. She managed to entertain and care for both children that morning so perfectly. At one point I glanced over and she was lying on the floor with Wilfred playing with his Octonauts, while keeping a careful eye on Mabel in her baby gym alongside. Wilfred loved her – and just before I took him out on his scooter in the fresh air for a while, he turned to her and said: “Don’t worry Candie, I’ll be back to play with you again later!”

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A few days later and Candie had Mabel’s routine down to a fine art. In fact, after the craziness of the Christmas holidays, she wasn’t really in any kind of fixed routine – but Candie managed to change that in just 5 days. I was really impressed with her knowledge of newborn babies and their needs. Take one morning, for example, when I heard Mabel grumbling in the bedroom after her nap. I looked up from my desk, wondering where Candie was, only to see them both leave the bedroom together with Candie explaining: “Mabel was just doing some tummy time!”

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I must confess that I am sad that Candie is leaving us, but I can see why she is in demand and had prior bookings – and I already know that Lhean will be just as professional when she arrives for the second week of care. And guess what? I’m no longer stressed about work and I know I will meet my deadlines over the next week, whilst Mabel and Wilfred will be expertly cared for. And you can’t really put a price on that kind of reassurance!

I’ll report back at the end of week two with my overall impression of Babies & Beyond – but in the meantime, keep an eye on my social media for details of how we are getting on!

If you’d like to book a Babies & Beyond Newborn Nurse or Childcare Nurse, simply visit www.babiesandbeyond.ae, call +971 (0)4 278 9832 or email info@babiesandbeyond.ae

In collaboration with Babies & Beyond.